Refund Policies
Refund policies for each program are listed below. If you have any questions about these policies please contact the club treasurer.
Body Contact Camp
Refund & Payment Policy for Lucky Stars Hockey At Lucky Stars Hockey, we strive to provide exceptional training and experiences for our participants. We understand that circumstances may arise which require a refund of fees paid for our programs or adjustments in payment options. Please review the following refund and payment policy carefully: Refunds Eligibility: Refunds will only be considered within the first 30 days after the initial payment for the program. Requests for refunds must be made in writing via email to Jefferson Stack at jestack@roughridershockeyclub.com within the 30-day window. No Refunds After 30 Days: No refunds will be issued for any reason after the initial 30-day period from the date of registration. Refund Processing Time: Please allow up to 15 days for your refund request to be processed. Refunds will be issued in the same form as the original payment. Refund Exceptions: In exceptional circumstances such as medical emergencies or relocation (with valid documentation), refund requests may be considered beyond the 30-day period at the discretion of Lucky Stars Hockey management. Payment Plan Options: Some camps and programs offer payment plan options to make participation more accessible. If a payment plan is not offered for your selected program and you need one, please reach out to Jefferson Stack at jestack@roughridershockeyclub.com to discuss potential arrangements. A $10 late fee will be assessed if any payment due under a payment plan is not received within 14 days of the due date. Cancellation Policy: Cancellation of enrollment in a program must be done in writing via email to kbrooks@roughridershockeyclub.com. Cancellations made after the 30-day refund window will not be eligible for a refund. Program Changes: Lucky Stars Hockey reserves the right to cancel or modify any program. In such cases, participants will be offered the option to transfer to another program or receive a refund for the canceled portion of their enrollment. Contact Information: For any questions regarding our refund or payment policy, or to submit a refund request, please contact us at jestack@roughridershockeyclub.com. By enrolling in any program offered by Lucky Stars Hockey you agree to abide by the terms outlined in this policy. We appreciate your understanding and cooperation.
High School & Junior Training
Refund & Payment Policy for Lucky Stars Hockey At Lucky Stars Hockey, we strive to provide exceptional training and experiences for our participants. We understand that circumstances may arise which require a refund of fees paid for our programs or adjustments in payment options. Please review the following refund and payment policy carefully: Refunds Eligibility: Refunds will only be considered within the first 30 days after the initial payment for the program. Requests for refunds must be made in writing via email to Jefferson Stack at jestack@roughridershockeyclub.com within the 30-day window. No Refunds After 30 Days: No refunds will be issued for any reason after the initial 30-day period from the date of registration. Refund Processing Time: Please allow up to 15 days for your refund request to be processed. Refunds will be issued in the same form as the original payment. Refund Exceptions: In exceptional circumstances such as medical emergencies or relocation (with valid documentation), refund requests may be considered beyond the 30-day period at the discretion of Lucky Stars Hockey management. Payment Plan Options: Some camps and programs offer payment plan options to make participation more accessible. If a payment plan is not offered for your selected program and you need one, please reach out to Jefferson Stack at jestack@roughridershockeyclub.com to discuss potential arrangements. A $10 late fee will be assessed if any payment due under a payment plan is not received within 14 days of the due date. Cancellation Policy: Cancellation of enrollment in a program must be done in writing via email to kbrooks@roughridershockeyclub.com. Cancellations made after the 30-day refund window will not be eligible for a refund. Program Changes: Lucky Stars Hockey reserves the right to cancel or modify any program. In such cases, participants will be offered the option to transfer to another program or receive a refund for the canceled portion of their enrollment. Contact Information: For any questions regarding our refund or payment policy, or to submit a refund request, please contact us at jestack@roughridershockeyclub.com. By enrolling in any program offered by Lucky Stars Hockey you agree to abide by the terms outlined in this policy. We appreciate your understanding and cooperation.
Power Edge Pro (PEP)
Refund & Payment Policy for Lucky Stars Hockey At Lucky Stars Hockey, we strive to provide exceptional training and experiences for our participants. We understand that circumstances may arise which require a refund of fees paid for our programs or adjustments in payment options. Please review the following refund and payment policy carefully: Refunds Eligibility: Refunds will only be considered within the first 30 days after the initial payment for the program. Requests for refunds must be made in writing via email to Jefferson Stack at jestack@roughridershockeyclub.com within the 30-day window. No Refunds After 30 Days: No refunds will be issued for any reason after the initial 30-day period from the date of registration. Refund Processing Time: Please allow up to 15 days for your refund request to be processed. Refunds will be issued in the same form as the original payment. Refund Exceptions: In exceptional circumstances such as medical emergencies or relocation (with valid documentation), refund requests may be considered beyond the 30-day period at the discretion of Lucky Stars Hockey management. Payment Plan Options: Some camps and programs offer payment plan options to make participation more accessible. If a payment plan is not offered for your selected program and you need one, please reach out to Jefferson Stack at jestack@roughridershockeyclub.com to discuss potential arrangements. A $10 late fee will be assessed if any payment due under a payment plan is not received within 14 days of the due date. Cancellation Policy: Cancellation of enrollment in a program must be done in writing via email to kbrooks@roughridershockeyclub.com. Cancellations made after the 30-day refund window will not be eligible for a refund. Program Changes: Lucky Stars Hockey reserves the right to cancel or modify any program. In such cases, participants will be offered the option to transfer to another program or receive a refund for the canceled portion of their enrollment. Contact Information: For any questions regarding our refund or payment policy, or to submit a refund request, please contact us at jestack@roughridershockeyclub.com. By enrolling in any program offered by Lucky Stars Hockey you agree to abide by the terms outlined in this policy. We appreciate your understanding and cooperation.
Small Group Lessons
Refund & Payment Policy for Lucky Stars Hockey At Lucky Stars Hockey, we strive to provide exceptional training and experiences for our participants. We understand that circumstances may arise which require a refund of fees paid for our programs or adjustments in payment options. Please review the following refund and payment policy carefully: Refunds Eligibility: Refunds will only be considered within the first 30 days after the initial payment for the program. Requests for refunds must be made in writing via email to Jefferson Stack at jestack@roughridershockeyclub.com within the 30-day window. No Refunds After 30 Days: No refunds will be issued for any reason after the initial 30-day period from the date of registration. Refund Processing Time: Please allow up to 15 days for your refund request to be processed. Refunds will be issued in the same form as the original payment. Refund Exceptions: In exceptional circumstances such as medical emergencies or relocation (with valid documentation), refund requests may be considered beyond the 30-day period at the discretion of Lucky Stars Hockey management. Payment Plan Options: Some camps and programs offer payment plan options to make participation more accessible. If a payment plan is not offered for your selected program and you need one, please reach out to Jefferson Stack at jestack@roughridershockeyclub.com to discuss potential arrangements. A $10 late fee will be assessed if any payment due under a payment plan is not received within 14 days of the due date. Cancellation Policy: Cancellation of enrollment in a program must be done in writing via email to kbrooks@roughridershockeyclub.com. Cancellations made after the 30-day refund window will not be eligible for a refund. Program Changes: Lucky Stars Hockey reserves the right to cancel or modify any program. In such cases, participants will be offered the option to transfer to another program or receive a refund for the canceled portion of their enrollment. Contact Information: For any questions regarding our refund or payment policy, or to submit a refund request, please contact us at jestack@roughridershockeyclub.com. By enrolling in any program offered by Lucky Stars Hockey you agree to abide by the terms outlined in this policy. We appreciate your understanding and cooperation.
Weekend Camp Series
Refund & Payment Policy for Lucky Stars Hockey At Lucky Stars Hockey, we strive to provide exceptional training and experiences for our participants. We understand that circumstances may arise which require a refund of fees paid for our programs or adjustments in payment options. Please review the following refund and payment policy carefully: Refunds Eligibility: Refunds will only be considered within the first 30 days after the initial payment for the program. Requests for refunds must be made in writing via email to Jefferson Stack at jestack@roughridershockeyclub.com within the 30-day window. No Refunds After 30 Days: No refunds will be issued for any reason after the initial 30-day period from the date of registration. Refund Processing Time: Please allow up to 15 days for your refund request to be processed. Refunds will be issued in the same form as the original payment. Refund Exceptions: In exceptional circumstances such as medical emergencies or relocation (with valid documentation), refund requests may be considered beyond the 30-day period at the discretion of Lucky Stars Hockey management. Payment Plan Options: Some camps and programs offer payment plan options to make participation more accessible. If a payment plan is not offered for your selected program and you need one, please reach out to Jefferson Stack at jestack@roughridershockeyclub.com to discuss potential arrangements. A $10 late fee will be assessed if any payment due under a payment plan is not received within 14 days of the due date. Cancellation Policy: Cancellation of enrollment in a program must be done in writing via email to kbrooks@roughridershockeyclub.com. Cancellations made after the 30-day refund window will not be eligible for a refund. Program Changes: Lucky Stars Hockey reserves the right to cancel or modify any program. In such cases, participants will be offered the option to transfer to another program or receive a refund for the canceled portion of their enrollment. Contact Information: For any questions regarding our refund or payment policy, or to submit a refund request, please contact us at jestack@roughridershockeyclub.com. By enrolling in any program offered by Lucky Stars Hockey you agree to abide by the terms outlined in this policy. We appreciate your understanding and cooperation.